Delaware became the "FIRST STATE" in the United States to implement a statewide Victim Center to specifically address the needs of crime victims and survivors of sudden deaths. The Delaware State Police implemented this program in 1988 with partial funding through grants from the United States Department of Justice, administered by the Delaware Criminal Justice Council.

Victims often experience many unfamiliar emotions such as: shock, disbelief, anger, fear, frustration, or guilt. Victims may be immobilized by the feeling that their lives will never be the same. Although these feelings are very normal, victims who are in a state of emotional crisis often are unable to work through these feelings on their own. They may not have the resources to seek professional assistance or may not know where to seek such support. Victims and/or their families may suffer financially, physically and/or emotionally. The Victim Service staff is prepared to assist victims, witnesses and families with these issues.

Goals of Victim Services
  • Provide short and long term crisis intervention
  • Act as an information and referral source
  • Reduce the trauma to victims, witnesses and survivors
  • Eliminate additional trauma
  • Coordinate resources through a single agency
  • Increase positive interaction between victims/witnesses, survivors and law enforcement
  • Provide a smoother transition into the criminal justice system in cases where an arrest
  • Guarantee services in those cases where an arrest has not been made

Services Available at No Cost
  • 24 hour emergency crisis intervention
  • Information and referrals for appropriate social service agencies
  • Court accompaniment
  • Follow up contacts, calls, letters and/or home visits
  • Assistance with filing for emergency financial assistance
  • Landlord/Employer intervention

The Victim Service Section of the Delaware State Police is available 24 hours a day through the toll free hotline, 1-800-VICTIM-1 (in state) or by calling (302) 659-6823 from outside of Delaware. There are offices located in each of the three counties throughout the state. The Victim Service Specialists are available to respond to crime scenes, hospitals, residences, etc at any time, day or night, when requested to do so by an officer. They are also available to respond to calls on the 800 line from victims or other agency personnel. Not only is this unit available to the Delaware State Police, the services are also extended to over 30 other municipal departments throughout Delaware that do not have an "in house" victim service unit.

Members of this unit are involved in various initiatives throughout the state such as the annual victim's tribute, several task force committees, domestic violence advocacy center and others. We offer training in the police academy to new recruits as well as in-service. Training is also available for other outside agencies as well. We are involved in the annual domestic violence conference for law enforcement in Delaware. Members of our unit have been certified as Critical Incident Stress debriefers and have been certified as Domestic Violence Specialists.

Our unit has received recognition as an outstanding victim service agency both nationally, by the National Organization of Victim Assistance (N.O.V.A.) and locally by the Delaware Victims Rights Task force. Recently, members of this unit joined other agency representatives from Delaware and traveled to New York and New Jersey to assist in the aftermath of the World Trade Center Disaster.

This unit compiles and disseminates the Statewide Domestic Incident Statistical report each month. This report is an account of the domestic incidents that were responded to by ALL law enforcement agencies throughout the state. This report includes such information as the number of incidents responded to, how many arrests were made, how many incidents had prior police contact, how many times were children present and/or involved etc.

Delaware State Police Victim Centers
Telephone Numbers and Email Addresses
Toll Free Hotline: 1-800-VICTIM-1
Headquarters (302) 739-3711
Debbie L. Reed,
New Castle Victim Center
Troop 2
Melissa Pennachi, Victim Service Specialist
Troop 6
Eunice Mercado, Sr. Victim Service Specialist (bi-lingual English/Spanish)
Troop 9
Veronica Colombo, Sr. Victim Service Specialist
Kent County Victim Center
Troop 3
Casey Wilson, Victim Service Specialist
Milford State Services Center (Kent/Sussex)
Nina Brown, Victim Service Specialist
Sussex County Victim Center
Troop 4
Nancy Will, Sr. Victim Service Specialist
Troop 5
Crystal Dalton, Victim Service Specialist

Delaware Victim Services
Telephone Numbers & Email Address/Websites
Adult Protective Services
Abriendo Puertas
Phone:(302) 855-9515
Attorney General's Victim/Witness Program
Kent(302) 739-4211
Sussex(302) 856-5352
Child Inc. Battered Women's Program
Delaware State Police Victim Services
Delaware Victim
Division of Family Services (Child Abuse Reporting Line)
Domestic Violence Advocacy Centers
NCCo.(302) 255-0420
Kent (302) 739-6552
Sussex(302) 856-5843
Family/Friends of Murder Victims
Statewide(302) 998-1403
MADD (Mothers Against Driving Drunk)
(302) 853-6233 ext
People's Place Battered Women's Program
(Shelter and services for DV victims)
Kent & Sussex(302) 422-8058
Prevent Child Abuse DE
Kent(302) 674-1112
Rape Crisis CONTACT
NCCo.(302) 761-9100
Kent & Sussex 1-800-262-9800
Survivors of Accident and Murder
(Support Group)
Statewide (302) 368-9500
U.S. Attorney Victim/Witness Program
Statewide(302) 573-6277
ext 132
Victims' Voices Heard (Severe Violence Mediation Program)
ext 3
Violent Crimes Compensation Program
Statewide(302) 995-8383
Click to download a compiled list of Delaware Victim Services Agencies

Police Based Victim Services in Delaware
Delaware State Police Victim Center
Dover Police Victim Services
Kent(302) 736-7134
  Victims' Rights Task Force
Georgetown Police Victim Services
Sussex (302) 856-6613
New Castle County Police Victim Services
NCCo.(302) 395-8139
Wilmington Police Victim Services
NCCo.(302) 576-3622 

Last Updated: Wednesday, 16-Jul-2014 10:16:46 EDT
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