Sergeant Bernard Miller

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The Conflict Management Team is comprised of 14 Troopers, who have been specially trained in hostage negotiation, kidnap mediation and suicide prevention. Several of the team members have also received training in the area of critical stress management and are members of the DSP C.I.S.M. Team.

Through monthly and annual training sessions, team members sharpen their skills needed to peacefully resolve life or death situations. The team’s ultimate goal is to end a crisis situation without violence, injury or loss of life. This goal was obtained in 2015, when the unit responded to four critical incidents, which all ended peacefully. The team was also requested by the Seaford Police Department to assist with a robbery suspect that was barricaded in a home. The team responded and worked with the Seaford Police Department to take the suspect into custody without loss of life or property damage.

The primary focus for 2015 was the arrival and familiarization of the new Negotiations Operations Center (NOC) vehicle. Members concentrated on learning the capabilities of the vehicle and integrating communications and video feed between the NOC and the Delaware State Police Command Post during a crisis incident.

The Conflict Management Team sent 3 team members to a 40 hour basic hostage negotiations school in Maryland and 6 team members attended a conference hosted by the F.B.I. in Baltimore Maryland. The Conflict Management team hosts a 2 day course twice a year for 911 dispatchers which focus on emergency operators communications during critical incidents. The team also hosts a 5 day basic hostage negotiations school which is open to all law enforcement throughout the state.

- Information obtained from 2015 DSP Annual Report -