Manager Joseph E. Mulford

communications logo

The Communications Section consists of three 9-1-1 Public Safety Answering Points (PSAPs) and the Headquarters Communications Center. The section is staffed by ninety-six employees and is responsible for:

• Answering 9-1-1 emergency lines and dispatching law enforcement personnel and equipment
• NCIC & NLETS control, alarm monitoring and alerting on-call teams
• Telecommunications administration including statewide radio, telephone, cellular and pager systems
• Mobile command center operations

The statistical breakdown of the Section’s activities for 2014:

• Total Incidents Dispatched 65,397
• Total Incidents Handled Without Dispatch 59,262
• Total Incidents Handled 124,659
• Total 9-1-1 Calls Received 354,127
• Total Admin Calls 115,138

• Total Incidents Dispatched 78,425
• Total Incidents Handled Without Dispatch 27,507
• Total Incidents Handled 105,932
• Total 9-1-1 Calls Received 155,972
• Total DSP Admin Calls 103,658

• Total Incidents Dispatched 80,880
• Total Incidents Handled Without Dispatch 40,155
• Total Incidents Handled 121,035
• Total 9-1-1 Calls Received 114,208
• Total Admin Calls 147,881

In order to ensure that our employees have proper documentation to guide them, a multitude of standard operating procedures were modified and new procedures added during 2014. The Communications Section continued its enhanced community outreach program by hosting an annual open house at SUSCOM in the spring of 2014. This event is a very successful one which is attended by local area schoolchildren who were treated to tours of the communications center, public safety displays and food.

During 2014, the following Section employees were honored by the Association of Public Safety Communications Officials International (APCO) during National Public Safety Telecommunications Week in April:

Telecommunicator of the Year Winner- SUSCOM – Ethel Robinson
Honorable Mention - RECOM – Frank Rivera

Team Award Winners – SUSCOM – Joann Iacono, Scott Nay, Brandi Ober, Ryan Picard, Tim Finkbiner, Lance Lane, Miles Kosiorowski, Ed McGinnis and Ethel Robinson

Team Award Honorable Mention – RECOM – Douglas Duke, Thomas Riale, Timothy Akers, Francisco Rivera and Rachel Lansinger

The Communications Section continues to perform mission critical operations while striving to provide excellent customer service. Our telecommunicators make life and death decisions each day and are truly the first-of-the-first responders.

- Information obtained from 2014 DSP Annual Report -