Manager Joseph E. Mulford

communications logo

The Communications Section consists of three 9-1-1 Public Safety Answering Points (PSAPs) and the Headquarters Communications Center. The section is staffed by ninety-six employees and is responsible for:

• Answering 9-1-1 emergency lines and dispatching law enforcement personnel and equipment
• NCIC & NLETS control, alarm monitoring and alerting on-call teams
• Telecommunications administration including statewide radio, telephone, cellular and pager systems
• Mobile command center operations

The statistical breakdown of the Section’s activities for 2015:

• Total Incidents Dispatched 66,992
• Total Incidents Handled Without Dispatch 48,281
• Total Incidents Handled 115,273
• Total 9-1-1 Calls Received 377,689
• Total Admin Calls 110,840

• Total Incidents Dispatched 87,623
• Total Incidents Handled Without Dispatch 27,679
• Total Incidents Handled 115,302
• Total 9-1-1 Calls Received 93,809
• Total DSP Admin Calls 104,590

• Total Incidents Dispatched 76,667
• Total Incidents Handled Without Dispatch 36,742
• Total Incidents Handled 113,409
• Total 9-1-1 Calls Received 111,692
• Total Admin Calls 140,100

Training is paramount for the Communications Section. The basic training program was conducted with our new hires, Supervisor and leadership training Summits were held, and In-service training was conducted. Continued Education was provided to Suscom and Kentcom employee’s so that they may meet their EMD/EFD certifications.

In order to ensure that our employees have proper documentation to guide them, a multitude of standard operating procedures were modified and new procedures added during 2015.

The Communications Section continued its enhanced community outreach program by hosting an annual open house at SUSCOM in the spring of 2015. This event is a very a successful one which is attended by local area schoolchildren who were treated to tours of the communications center, public safety displays and food.

During 2015, the following Section employees were honored by the Association of Public Safety Communications Officials International (APCO) during National Public Safety Telecommunications Week in April:

Telecommunicator of the Year Winner- RECOM – Frank Rivera

Team Award Winners – Winners - Patricia Tucker, Ronald Rhodes Jr., Kristen Holderbaum, Kenneth Kersey, John Wood- Delaware State Police- Kentcom
Winners - Lance Bernardo, Amy Bucco, William Burton, Christopher Hodgden, Pamela Seichepine, Robert Moley, Yvette Price, James Kuhn, James Iannucci, Theresa Jaremchuk, Greg Russell, James Battle, John Newman, Ronald Hopkins, Michael Williams, Allen Nutter, Terrance Hall, Edith Roberts, Thomas Riale, Timothy Akers - New Castle County Emergency Communications and Delaware State Police Recom

Runner Up - Samantha Riale, Dan Hafich, Sean Parkes, Thomas Kern- Delaware State Police - Recom

Runner Up - Heather Baer- Delaware State Police - Suscom

Center Manager of the Year
Winner - Stacey Slover- Delaware State Police- 9-1-1 PSAP Manager

The Communications Section continues to perform mission critical operations while striving to provide excellent customer service. Our telecommunicators make life and death decisions each day and are truly the first-of-the-first responders.

- Information obtained from 2015 DSP Annual Report -